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Consumer Reports documents the deceptive cable industry practices used to hike real prices 24% over advertised ones

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Your cable company advertises one price, but charges another, much higher one: on average, your real bill will be 24% higher than the price you were promised. They get away with it by adding a series of "fees" onto the monthly bill, and by assigning misleading names to these fees that imply that they're government mandated taxes (this is also common in the aviation industry, where ticket prices are inflated with industry "fees" that are misleadingly listed in a way that makes travelers think they're paying taxes to governments or airports). All in all, the cable industry is bringing in an estimated $28b in misleading "fees" like "broadcast TV fees, regional sports fees, HD technology fees, Internet service-related fees, administrative fees and convenience fees, all of which are simply part of the company's cost of business, but which are not included in your quoted price. Some of these charges are particularly egregious, such as Frontier's practice of charging the customers is bought from Verizon a router rental fee, even if they've bought a router from Verizon to work with the service. But even the less-grifty fees are bullshit, and when Consumer Reports used a "secret shopper" program to contact sales reps from the big companies, they consistently lied about the total price of the service. Consumer Reports wants Congress to pass the TRUE Fees Act, which deshenaniganizes many of these practices, forcing telcos and cable operators to accurately quote prices and to offer free contract cancelation after price hikes. This report exposes how the cable industry is using the practice of hidden, sneaky fees to disguise the true cost of cable service and increase revenue, and how much those fees are costing consumers. Read the rest

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